Shipping policy
Due to COVID-19, please note that there could be delays to deliveries. We are trying our best to ensure that we provide a prompt service and relay all information that our preferred carriers are providing. Our Delivery times, mentioned at Checkout are estimated and as close as what we can possibly provide during these times. If they do vary by a few days we do sincerely apologise. For any questions or queries, please do not hesitate to contact our friendly team.
Thank you so much for your patience and support!
Australian Shipping
Jersey Culture offers both standard and express shipping options via Australia Post and other reputable courier services. All RRP orders (excluding wholesale, trade or bulk discount) over $150 will receive FREE standard shipping. You have the ability to upgrade to express shipping at a subsidised rate. We encourage express shipping.
International Shipping
Jersey Culture offers both standard and express shipping options via DHL and other reputable courier services.
Estimated Shipping Times
Australia East Coast Express = 1-2 Days
Australia East Coast Standard = 2-5 Days
Australia West Coast Express = 2-3 Days
Australia West Coast Standard = 3-6 Days
Asia Express = 2 - 5 Days
Asia Standard = 5-10 Days
USA = 5-10 Days
Europe = 7-11 Days
Please note - All of the timelines are estimates only. Jersey Culture has no control over postal and courier services should your order delivery time exceed this. Timelines are subject to change. Jersey Culture will accept no responsibility for late deliveries.
When will my order be shipped?
Once your custom designed product is manufactured, it will be dispatched to you via the service that you have selected.
Purchases made on weekends and on NSW Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.
*Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.
For wholesale, trade and club bulk orders. Your sales representative will keep you informed of your delivery estimates.
Customs Charges
Customers can be charged for buying & importing product into their country. Jersey Culture does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note The Mask Life does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact your local customs office.
Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.
We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.
Customs Holds
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above, please contact your local customs office or shipping courier.
If you're still having trouble with delivery please reach out to our customer service team at sales@deploysports.com